Manage membership payments

Payment options are available for memberships that use online payments. The payment page opens securely inside the app.

Update your payment details

Use this option when you want to replace an expiring card or change your saved payment details before a payment is due.

1. Open the Membership tab and select the membership.
2. Tap Manage Payments below View Class Timetable.
3. Complete the payment details requested on the secure payment page.
4. Close the payment page to return to the app.

Updating your payment details does not make an immediate payment unless the secure payment page tells you otherwise.

Resolve a past-due membership

A membership labelled PAST DUE has an overdue payment. While it is past due, you cannot book a new class or check in for an appointment linked to that membership.

1. Find the past-due membership on Home, or open it from the Membership tab.
2. Tap Update Payment Details & Pay Now.
3. Enter or confirm your payment details on the secure payment page.
4. Submit the payment.
5. Close the payment page to return to the app.

This updates the membership’s payment details and immediately attempts to pay the outstanding balance. The membership status refreshes after you return to the app.

Note

Payment processing may take a moment. If the membership continues to show PAST DUE, reopen the membership and check again before retrying.

If the payment page does not open, the payment fails, or you do not recognise the amount, contact your organisation.