View a membership

Open a membership

1. Tap Membership at the bottom of the app.
2. If a list appears, tap the membership you want to view.

If you have one membership, its details may open automatically.

Active and past-due memberships may also appear on the Home screen. Tap a membership card to open it.

Understand the details

The membership screen may show:

• the membership or program name;
• its status;
• the current membership period;
• when the membership began;
• a service code;
• the next class;
• the current pause window and reason; and
• the cancellation date, if applicable.

A dash (—) means that information is unavailable.

Open the class timetable

Tap View Class Timetable to see available classes for this membership.

Manage payments

Tap Manage Payments to change the payment details saved for the membership.

If the membership is labelled PAST DUE, tap Update Payment Details & Pay Now on its Home card or membership screen. This opens a secure payment page where you can update the payment details and attempt the outstanding payment.

See manage membership payments for detailed steps.

Pause the membership

If Pause Membership or Manage Pause appears, you can manage the pause in the app. See pause a membership.

If the button does not appear, online pauses are not available for that membership. Contact your organisation to discuss your options.