Pause a membership

Your organisation decides whether you can manage membership pauses in the app. It also decides the available dates, minimum notice, and allowed pause length.

If there is no pause button, contact your organisation.

Request a new pause

1. Open the Membership tab and select the membership.
2. Tap Pause Membership.
3. On the calendar, tap an available start date. The app may move your choice to the next permitted renewal date.
4. Use the minus and plus buttons beside Duration to choose the number of weeks.
5. Check the Start and Resume dates carefully.
6. Choose a Reason.
7. Add optional notes if needed.
8. Tap Review Pause.
9. Check the dates again, then tap Confirm Pause.

Wait for the Pause confirmed message.

The resume date is the date your membership starts again. It is not the last day of the pause.

Change the end date of a pause

1. Open the membership.
2. Tap Manage Pause.
3. Tap Change Pause End Date.
4. Choose an available resume date on the calendar, or use the minus and plus buttons.
5. Optionally choose a new reason and add notes.
6. Tap Save End Date.

If you do not choose a new reason, the current reason is kept.

Cancel an upcoming pause

You can cancel a pause only before it starts.

1. Open Manage Pause.
2. Tap Cancel Pause.
3. Read the warning.
4. Tap Cancel Pause again to confirm.

Classes affected by a pause

Caution

Classes cancelled because of a pause are not automatically restored if you cancel the pause or make it shorter. You will need to book those classes again.

If the app says there are no other dates available, the membership has reached a limit set by your organisation. Contact them if you need another arrangement.